Consulting Services

Consulting Services

Consulting for Pest Management Professionals:

Let DRS come in and do a comprehensive evaluation of your existing systems, processes, and service protocols to evaluate your current state of efficiency and effectiveness. Then we work together to design strategies and action plans for performance improvement of your organization. I will concentrate on the following areas:

  • Customer retention improvement:
    Long-term customers are profitable for your company. DRS will evaluate your current customer retention practices and work with you to identify any gaps between where you are and where you want to be with customer retention. Using that information, DRS will collaborate with you and your team to design strategic action plans, assisting you in achieving your retention goals.
  • Customer service experience:
    Customers that are more than satisfied with the whole experience are customers that will not look at another company for service.
    In the residential pest control market today, it is not just about killing bugs at a cheap price. It is about the total customer experience, from the initial contact to service delivery and how you and your representatives make them feel about being your customer.
    The manner in which your company and its representatives communicate and represent your organization is vital and needs to be a major consideration in being a customer-centric company in today’s competitive market.
    I will help you evaluate your total Customer Experience and together we will develop a plan for your organization that will deliver an overall (customer, employees, and owner) Customer Service experience that can’t be beat!
  • Equipment evaluation and maintenance:
    Investing in the right equipment is an expensive endeavor, and you want to count on it to deliver when at the jobsite. More so, your customers rely on it working and delivering the service they expect and deserve, not to mention paid for. DRS can assist you in making educated decisions about your equipment, as well as setting up a maintenance program. Having a maintenance program that is easy to follow and works for you can save you hundreds of thousands of dollars in lost revenue and expenses. I can assist you with developing an ongoing training program to reduce down time in the field and dissatisfied customers.
  • Employee training - Sales and Service:
    Training and developing people are two of the most important (and enjoyable) parts of my professional career. I am dedicated to helping you evaluate your training needs in both the sales and service arenas. I will assist you in developing comprehensive sales and service training materials, helping you develop sales strategies that reap results and service strategies that meet and exceed customer expectations. Teaching in a group setting, either in person or by virtual meetings, or working one on one in the field are options I offer.
  • Claims mitigation:
    The best offense is sometimes a good defense. DRS can assist you in developing a risk assessment to help develop a strategy to prevent claims. However, if you have a claims situation and it has not gone to litigation yet, I can help review and offer solutions that may save you thousands in legal fees, and more in lost reputation.
  • Quality control:
    The mark of a reputable company is follow-up to assure the quality of work and customer satisfaction. DRS can assist you in building a quality control program that meets your needs and builds trust and long-term confidence with your customers. A quality control program also helps you as an owner or operations manager identify opportunities to better train employees, evaluate profitability, and establish a competitive edge that your competitors don’t have.
  • Fleet Management:
    Regardless of the number of vehicles in your fleet, there are always issues you have to address. Inventory cycles, maintenance schedules, insurance needs, and fuel efficiency are all important aspects of managing a fleet. DRS can help you establish a Fleet management system that will grow with your needs.
  • Safety program:
    Safety is a culture and a core value to any organization. Safety should be at the forefront of everyone’s priorities. Making sure you and your employees come home as healthy as when they left home is important for a lot of reasons. Being a safe company is important to your customers and your community. It is your responsibility. DRS can help assess your safety factor and offer assistance to set up a safety plan for your company.
  • Service protocol review and development:
    Having an adequate service protocol is vital to delivering excellent quality service the first time and every time. DRS will work to assist you with evaluating your current service protocols for their efficiency and effectiveness. Helping you think critically about product usage, delivery systems, treatment strategies for the target pest is a lot to consider. DRS can help evaluate and identify opportunities.
    If you are looking to expand your service lines, DRS can assist you in identifying new service lines that could make you more competitive in the market. I can help you in writing the protocols for these new service lines and assist you with the training of your employees.
  • *All initial case discussions are free and complete confidentiality is assured. DRS withholds the right to accept or deny any client work at its sole discretion.